filmnagarwinemart.com strives for customer delight and maintains stringent norms, if the customers are not satisfied then we will refund the amount back to the customer. Once customer receives the products we request you to recheck and sign the confirmation sheet and hand it over to the delivery person. However we would not be able to initiate the refund process once you accept the delivery and come back to us after few hours. We are in this industry for 2 decades and we have thousands of satisfied customers over the years, That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us our customer support centre at 040 – 66384343.